Privacy Policy
This Privacy Policy explains how The Good Fight Organisation Pty Ltd (“The Good Fight”, “we”, “us”, “our”) collects, holds, uses and discloses personal information when you visit thegoodfight.au, complete our free assessment, or otherwise interact with us (the “Services”). It is written to meet our obligations under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
Changes to This Policy
We may update this Privacy Policy from time to time, including to reflect changes to our
practices, our services, or for legal or regulatory reasons. We will post the revised policy
on our Site and update the “Last updated” date above.
What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and
Services.
Information you give us directly
- Basic contact details, including your name, email address and phone number.
- Information you provide through our free assessment and, if you proceed, our
comprehensive report — including your condition-specific answers, self-reported
symptoms, medication use, and lifestyle and behavioural information. - Health information you choose to share with us, such as biomarker results and other
clinical information, where you engage our comprehensive assessment or ongoing
programme. - Information you include in messages to us, such as through our Contact Us form.
Some of the information collected through the assessment and comprehensive report is
“sensitive information” (including health information) under the Privacy Act 1988 (Cth).
We only collect sensitive information with your consent, and only where it is reasonably
necessary for us to provide the Services to you. You may choose not to provide certain
information, but this may prevent you from using or accessing some features, such as the
assessment.
Information we collect automatically
When you visit our Site, we automatically collect certain information about your visit
(“Usage Data”) using cookies and similar technologies. This may include your IP address,
device and browser information, the pages you view, and how you interact with our Site.
How We Use Your Personal Information
- Providing the assessment and Services. To generate your free assessment result,
prepare your comprehensive report, and provide any ongoing programme you choose
to proceed with. - Communicating with you. To respond to enquiries, send notifications relating to your
assessment or consultation, and provide customer support. - Improving our Services. To understand how our Site is used and to improve its
content, functionality and accessibility. - Security. To detect, investigate and prevent fraudulent, unauthorised or malicious
activity. - Legal compliance. To comply with our legal obligations and to protect our rights and
the rights of our users.
We do not use your personal information to make decisions that have a legal or similarly
significant effect on you without appropriate human involvement.
Cookies and Analytics
We use cookies and similar technologies on our Site to remember your preferences,
understand how visitors use our Site, and improve our content and functionality. This
includes analytics tools such as Google Analytics 4 and Google Tag Manager.
Most browsers accept cookies by default, but you can set your browser to remove or
reject cookies. Blocking cookies may affect the functionality of some features of our Site,
including the assessment.
How We Disclose Personal Information
We do not sell your personal information. We may disclose personal information to:
- Service providers who help us operate the Site and Services, such as our website
hosting provider, our form and email delivery providers, and IT support. These
providers are only permitted to use your information to provide services to us. - Health funds or partners, but only where you have consented to this, such as in
connection with a specific programme or partnership arrangement. - Authorities or third parties, where required or authorised by law, such as to respond
to a subpoena or comply with a legal obligation.
Our Site may contain links to third-party websites. We are not responsible for the privacy
practices of those sites, and encourage you to review their own privacy policies.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal
information from children. If you are a parent or guardian and believe your child has
provided us with personal information, please contact us using the details below so we
can delete it.
Security and Retention of Your Information
We take reasonable steps to protect the personal information we hold from misuse,
interference, loss, and unauthorised access, modification or disclosure. However, no
method of transmission or storage is completely secure, and we cannot guarantee
absolute security.
We retain personal information for 90 days from the date of collection, after which it is
destroyed or de-identified, unless we are required to retain it for longer to comply with
our legal obligations, resolve a dispute, or enforce our agreements.
Your Rights and How to Make a Complaint
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Correct your personal information if it is inaccurate, out of date or incomplete.
- Withdraw consent you have given us, such as consent to collect sensitive information,
at any time. - Make a complaint if you believe we have mishandled your personal information.
We will not discriminate against you for exercising any of these rights. We may need to
verify your identity before responding to a request.
If you wish to make a complaint, please contact us using the details below. We will
investigate and respond within a reasonable timeframe. If you are not satisfied with our
response, you may lodge a complaint with the Office of the Australian Information
Commissioner (OAIC) at oaic.gov.au.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of the rights
set out above, please contact us at:
The Good Fight
info@thegoodfight.au
53 Labouchère Rd, South Perth, WA 6151